Refund & Return Policy
1. Return Eligibility
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the following conditions:
- The item must be unused and in its original condition
- The item must be returned in original packaging
- The return request must be made within 7 days of receiving the order
- Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (unless received damaged)
- Items without original packaging
- Clearance or sale items (if marked as non-returnable)
- Customized or special-order products
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
You must provide:
- Your order number
- Clear photos of the product
- Description of the issue
After verification, we will offer a replacement or refund as appropriate.
4. Refund Process
Once we receive and inspect the returned item:
- We will notify you about the approval or rejection of your refund
- If approved, the refund will be processed within 7–10 business days
- Refunds will be issued using the original payment method
Processing time may vary depending on your bank or payment provider.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or incorrect
- Shipping charges are non-refundable
- We recommend using a trackable shipping service
Punjab Traders is not responsible for items lost during return shipping.
6. Order Cancellations
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process.
7. Contact Us
For any return or refund inquiries, please contact:
Punjab Traders
Email: officialpunjabtraders@gmail.com
Phone: +92 321 4662705
Please include your order number for faster assistance.
